WHAT IS SCREEN PRINTING?
Screen printing is a form of stencilling first used in China over a thousand years ago. It uses a woven mesh (traditionally silk, but now usually polyester) stretched over a screen to hold an ink-blocking stencil of a desired image. When the screen is placed over the item to be printed, ink is pushed through the mesh leaving the design perfectly replicated on the item underneath. Advancements in photographic technology at the beginning of the 20th century have since made it possible to transfer a high quality detailed image onto a screen. This has helped screen printing develop into one of the most widely used methods of textile printing available.
WHAT IS YOUR TURNAROUND TIME?

Typically turnaround is 2-3 weeks from receiving payment and artwork. However, we can work to tighter deadlines depending on our workload at the time and the availability of the blank stock needed to complete the job. If you have a deadline let us know and we’ll see what we can do. Rush orders may be subject to an additional fee.

DO I HAVE TO ORDER FIXED AMOUNTS OF GARMENT SIZES?
Not at all – you can split your size ratios however you please. Occasionally there may be a small surcharge for XXL size and larger depending on the brand and style of garment you’ve chosen.
WHY DOES IT COST MORE TO HAVE 2+ COLOURS IN MY PRINT?
For each colour to be printed we have to set up a individual screen, so for example; three colours means three times as much setup. We then have to make a separate print for each of those screens, 30 t-shirts with a three colour print actually requires making 90 individual prints.
I WANT A SPECIFIC GARMENT I'VE SEEN ELSEWHERE, CAN YOU GET HOLD OF IT FOR ME?

Probably! We can source a huge range of garments and we enjoy a challenge! Drop us an email with a description and we’ll see what we can do.

WHAT INKS DO YOU PRINT WITH?

All our inks are water based and give great results. Check out our inks page in the help section for more info.

WHAT’S SO GREAT ABOUT WATER BASED INK?

Traditionally, screen printers have printed using plastisol ink which is easy to use and can be long lasting. Plastisol can contain PVC and phthalates that are both harmful to the environment and have been linked to various health problems. Our waterbased inks contain neither of these and we also don’t need a bunch of solvents to clean up after them either – just water does the job.

Aside from the above, we love the results. Plastisol is often printed very thick, and feels heavy and stiff on the fabric. With waterbased inks prints are very soft and in many cases can barely be felt on the fabric at all.

The reason plastisol has traditionally proved more common is because it was easier to achieve bright colours and good colourfastness. Thankfully due to technological advances the same long lasting vibrant colours are now easily achieved with water based ink also.

 

HOW BIG CAN THE PRINT BE?

Our standard screen size allows for a portrait print of up to  35 cm x 44 cm which fills a large area on an adult sized shirt.

Different garments such as totes and kidswear have less space to print on and so the area is reduced – we can advise on print size specific to your chosen garment.

 

CAN YOU PRINT ALL OVER A SHIRT?
No, this requires a different print method – usually sublimation printing. We currently only offer screen printing.
HOW DO I SETUP MY ARTWORK?
Please see our detailed artwork guide in the help section.
CAN I GET A SAMPLE OF MY DESIGN?

We can’t offer custom samples due to the high setup costs involved with screen printing.
If you’d like to order some blank garment samples (to check the fit, washability, quality etc) then get in touch and we can arrange this for the garment cost and a small postage charge.

CAN YOU PRINT ON THE BACK / SLEEVE / HOOD ETC?
Yes, we can print most areas of a garment. Additional prints will be charged extra for setup and printing as each part needs to be printed separately. Get in touch for a quote!
DO YOU OFFER A RELABELLING SERVICE?
We don’t have the facilities to do this at present. However we can print a neck label into the inside of a garment which can look just as professional and often works out cheaper than relabelling elsewhere. Get in touch for more info.
HOW CAN I PAY FOR MY ORDER?

We accept all major credit/debit cards processed sercurely via Stripe. Alternatively we can give you our details to arrange a bank transfer. When sending a payment please check the details carefully as we cannot be held responsible for payments going elsewhere.

DO YOUR PRICES INCLUDE VAT?

Yes, our offer prices on this website and quote totals include vat. We are UK vat registered, our number is 432303834.

DO YOUR PRICES INCLUDE DELIVERY?

A huge majority of our clients live in Birmingham where we’re based and like to collect their orders from us in person – so we don’t include delivery by default.
We love clients from further afield though and regularly send orders tracked with a delivery service (usually DPD, UPS or Parcelforce) for a small extra cost. 

Garment samples and other very small packages will usually be sent with Royal Mail.

DO YOU SHIP OUTSIDE THE UK?

Yes! We love sending orders out worldwide with orders going all over Europe and even as far as Japan. Ask us for a quote. It is however your responsibilty to check whether your order would incur any import fees or additional taxes before going ahead.

CAN I CANCEL MY ORDER?

If you’ve changed your mind about an order then let us know immediately to ensure as greater refund as possible.  If the stock has already been ordered there would be a 25% restocking fee on it’s cost. If setup or printing has begun then a refund will be calculated minus materials, restocking and labour costs so far. If the order is finished then we will be unable to offer any refund.

THERE’S A PROBLEM WITH MY ORDER, WHAT DO I DO?

If you’ve received your order and there’s something you’re not happy with please let us know right away (within 7 days of receipt). We’ll do our best to put it right.

In many cases we will offer a replacement reprint of any faulty or missing items. If there is a greater problem then we may need to arrange for the items to be returned for inspection were we can arrange a reprint or refund if necessary.

We thoroughly check all garments for quality, but since we don’t manufacture them directly, minor imperfections may occasionally occur – these can include, but aren’t limited to sewing defects, holes, misshapen garments and dye differences.

 

 

 

FREQUENTLY ASKED QUESTIONS

To the left are some of the typical questions we get asked on a day to day basis. If you still can’t find an answer or need a little more info then please drop us a message.