WHAT IS SCREEN PRINTING?
Screen printing is a form of stencilling first used in China over a thousand years ago. It uses a woven mesh (traditionally silk, but now usually polyester) stretched over a screen to hold an ink-blocking stencil of a desired image. When the screen is placed over the item to be printed, ink is pushed through the mesh leaving the design perfectly replicated on the item underneath. Advancements in photographic technology at the beginning of the 20th century have since made it possible to transfer a high quality detailed image onto a screen. This has helped screen printing develop into one of the most widely used methods of textile printing available.
WHAT IS YOUR TURNAROUND TIME?
Typically turnaround is around 10 working days from receiving payment and artwork. However we can work to tighter deadlines depending on our workload at the time, and the availability of the blank stock. If you have a deadline let us know and we’ll see what we can do.
DO I HAVE TO ORDER FIXED AMOUNTS OF GARMENT SIZES?
Not at all – you can split your size ratios however you please. Occasionally there may be a small surcharge for XXL size and larger depending on the brand and style of garment you’ve chosen.
WHY DOES IT COST MORE TO HAVE 2+ COLOURS IN MY PRINT?
For each colour to be printed we have to set up a individual screen, so for example; three colours means three times as much setup. We then have to make a separate print for each of those screens, 30 t-shirts with a three colour print actually requires making 90 individual prints.
I WANT A SPECIFIC GARMENT I'VE SEEN ELSEWHERE, CAN YOU GET HOLD OF IT FOR ME?

Probably! We can source a huge range of garments and we enjoy a challenge! Drop us an email with a description and we’ll see what we can do.

WHAT INKS DO YOU PRINT WITH?

All our inks are water based and give great results. Check out our inks page in the help section for more info.

WHAT’S SO GREAT ABOUT WATER BASED INK?

A much larger number of screen printers print using plastisol ink which is easy to use and can be long lasting. Plastisol contains PVC and phthalates that are both harmful to the environment and have been linked to various health problems. Our waterbased inks contain neither of these and we also don’t need a bunch of solvents to clean up after them either.
Aside from the environmental benefits, we love the results. Plastisol is often printed very thick, and feels heavy on the fabric, with water based inks prints are softer and in many cases can barely be felt on the fabric at all.
Water based inks have come a long way in the past decade, whilst plastisol was previously preferred for it’s bright colours and good wash fastness, technological advancements mean that water based inks now share these same qualities.

HOW BIG CAN THE PRINT BE?

Our standard screen size allows for a portrait print of up to  28 cm x 41 cm (just under A3 size).

On certain jobs we can print up to 40cm x 54cm (a little under A2).

CAN YOU PRINT ALL OVER A SHIRT?
No, this requires a different print method – usually sublimation printing. We currently only offer screen printing.
HOW DO I SETUP MY ARTWORK?
Please see our detailed artwork guide in the help section.
CAN I GET A SAMPLE OF MY DESIGN?

We can’t offer custom samples due to the high setup costs involved with screen printing.
If you’d like to order some blank garment samples (to check the fit, washability, quality etc) then get in touch and we can arrange this for the garment cost and a small postage charge.

CAN YOU PRINT ON THE BACK / SLEEVE / HOOD ETC?
Yes, we can print most areas of a garment. Additional prints will be charged extra for setup and printing as each part needs to be printed separately. Get in touch for a quote!
DO YOU OFFER A RELABELLING SERVICE?
We don’t have the facilities to do this at present. However we can print a neck label into the inside of a garment which can look just as professional and often works out cheaper than relabelling elsewhere. Get in touch for more info.
HOW CAN I PAY FOR MY ORDER?
We accept all major credit/debit cards through Paypal (you don’t need a Paypal account). Alternatively we can give you our details to arrange a bank transfer. When sending a payment please check the details carefully as we cannot be held responsible for payments going elsewhere.
DO YOUR PRICES INCLUDE VAT?

We’re a small business and at present aren’t legally required to be VAT registered. As the majority of our customers are in the same position, voluntarily registering would inevitably make our services more expensive for most.
So in short, VAT is included in our prices but won’t be added on either. Our prices shown are the prices you’ll pay.

DO YOUR PRICES INCLUDE DELIVERY?

A huge majority of our clients live in Birmingham where we’re based and like to collect their orders from us in person – so we don’t include delivery by default.
We love clients from further afield though and regularly send orders tracked with a courier (usually DPD, UPS or Parcelforce) for a small extra cost. If you’re worried that there won’t be anyone in during the week to take your delivery then many of our couriers will deliver to a collection point instead – usually a nearby supermarket or convenience for you to pick up when it suits.

Garment samples and small badge orders will usually be sent with Royal Mail.

DO YOU SHIP OUTSIDE THE UK?

We will happily ship to all EU countries, often quite cheaply depending on the size of the order and the country of destination, for a quote, get in touch. We can also ship to countries outside the EU but advise you to check whether your order would incur any import fees or tariffs before going ahead.

CAN I CANCEL MY ORDER?
If you’ve changed your mind about an order then let us know immediately to ensure as greater refund as possible.  If the stock has already been ordered there would be a 25% restocking fee on it’s cost. If setup or printing has begun then a refund will be calculated minus materials, restocking and labour costs so far. If the order is finished then we will be unable to offer any refund.
THERE’S A PROBLEM WITH MY ORDER, WHAT DO I DO?

If you’ve received your order and there’s something you’re not happy with please let us know right away (within 7 days of receipt). We’ll do our best to put it right.
In most cases we will offer a replacement reprint of any faulty or missing items. If there is a greater problem then we may need to arrange for the items to be collected for inspection were we can arrange a refund if necessary.

 

FREQUENTLY ASKED QUESTIONS

To the left are some of the typical questions we get asked on a day to day basis. If you still can’t find an answer or need a little more info then please drop us a message.