WHAT IS SCREEN PRINTING?
WHAT IS YOUR TURNAROUND TIME?
DO I HAVE TO ORDER FIXED AMOUNTS OF GARMENT SIZES?
WHY DOES IT COST MORE TO HAVE 2+ COLOURS IN MY PRINT?
I WANT A SPECIFIC GARMENT I'VE SEEN ELSEWHERE, CAN YOU GET HOLD OF IT FOR ME?
Probably! We can source a huge range of garments and we enjoy a challenge! Drop us an email with a description and we’ll see what we can do.
WHAT INKS DO YOU PRINT WITH?
All our inks are water based and give great results. Check out our inks page in the help section for more info.
WHAT’S SO GREAT ABOUT WATER BASED INK?
A much larger number of screen printers print using plastisol ink which is easy to use and can be long lasting. Plastisol contains PVC and phthalates that are both harmful to the environment and have been linked to various health problems. Our waterbased inks contain neither of these and we also don’t need a bunch of solvents to clean up after them either.
Aside from the environmental benefits, we love the results. Plastisol is often printed very thick, and feels heavy on the fabric, with water based inks prints are softer and in many cases can barely be felt on the fabric at all.
Water based inks have come a long way in the past decade, whilst plastisol was previously preferred for it’s bright colours and good wash fastness, technological advancements mean that water based inks now share these same qualities.
HOW BIG CAN THE PRINT BE?
Our standard screen size allows for a portrait print of up to 28 cm x 41 cm (just under A3 size).
On certain jobs we can print up to 40cm x 54cm (a little under A2).
CAN YOU PRINT ALL OVER A SHIRT?
HOW DO I SETUP MY ARTWORK?
CAN I GET A SAMPLE OF MY DESIGN?
We can’t offer custom samples due to the high setup costs involved with screen printing.
If you’d like to order some blank garment samples (to check the fit, washability, quality etc) then get in touch and we can arrange this for the garment cost and a small postage charge.
CAN YOU PRINT ON THE BACK / SLEEVE / HOOD ETC?
DO YOU OFFER A RELABELLING SERVICE?
HOW CAN I PAY FOR MY ORDER?
DO YOUR PRICES INCLUDE VAT?
We’re a small business and at present aren’t legally required to be VAT registered. As the majority of our customers are in the same position, voluntarily registering would inevitably make our services more expensive for most.
So in short, VAT is included in our prices but won’t be added on either. Our prices shown are the prices you’ll pay.
DO YOUR PRICES INCLUDE DELIVERY?
A huge majority of our clients live in Birmingham where we’re based and like to collect their orders from us in person – so we don’t include delivery by default.
We love clients from further afield though and regularly send orders tracked with a courier (usually DPD, UPS or Parcelforce) for a small extra cost. If you’re worried that there won’t be anyone in during the week to take your delivery then many of our couriers will deliver to a collection point instead – usually a nearby supermarket or convenience for you to pick up when it suits.
Garment samples and small badge orders will usually be sent with Royal Mail.
DO YOU SHIP OUTSIDE THE UK?
We will happily ship to all EU countries, often quite cheaply depending on the size of the order and the country of destination, for a quote, get in touch. We can also ship to countries outside the EU but advise you to check whether your order would incur any import fees or tariffs before going ahead.
CAN I CANCEL MY ORDER?
THERE’S A PROBLEM WITH MY ORDER, WHAT DO I DO?
If you’ve received your order and there’s something you’re not happy with please let us know right away (within 7 days of receipt). We’ll do our best to put it right.
In most cases we will offer a replacement reprint of any faulty or missing items. If there is a greater problem then we may need to arrange for the items to be collected for inspection were we can arrange a refund if necessary.
FREQUENTLY ASKED QUESTIONS
To the left are some of the typical questions we get asked on a day to day basis. If you still can’t find an answer or need a little more info then please drop us a message.